DOMESTIC RETURNS
Unless otherwise noted on the product page, all watches* purchased on our store may be returned within 30 days from the ship date in their original, unused condition with all the plastic protectors, tags, and original packaging intact for a full refund or exchange. We DO NOT charge restocking fees. Buyer pays return postage.
All of our watches are brand new and are inspected before shipping. When you receive your watch or accessory, please check to make sure that it is in perfect working condition before wearing or removing any tags or protective wrappers. Once a watch has had its tags removed or has been worn or sized, it cannot be returned. If, after wearing or sizing your watch, you noticed a mechanical problem, please contact the manufacturer or us to have the watch serviced under the warranty. We cannot accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer’s responsibility to inspect the watch upon receipt to ensure that it is in perfect working condition before wearing.
Any defect on an unused merchandise must be reported within 14 days of receipt if an exchange or refund is desired. After 14 days, customer must use the warranty that comes with the merchandise.
*Special orders cannot be returned for refund. Special orders are defined as items we do not carry on our site at the time of the purchase. They may be returned for exchange or store credit. Custom items such as photo watches cannot be returned. Any free gift offers must be returned with the purchase intact. If not returned, the price of the gift item will be deducted from the final refund. If gift item is used, we reserve the right to charge a restocking fee on the item.
RETURN PROCEDURES
- Contact us to request a Return For Inspection (RFI) number.
- Put the RFI# on your invoice/packing slip and on the outside of the shipping box (not the watch box). Include the invoice/packing slip with your return.
- Put the watch with all of its original packaging including all manual, warranty, etc., and any gift with purchase in the box.
- You can use the carrier of your choice, but make sure you ship it with tracking and insurance. You are responsible for the package until it is received at our facility.
All returns and exchanges are subject to inspection by our return department to ensure that they are unworn and retain their original tags, plastic protectors, original packaging, and manual/warranty, etc. before we process your return or exchange request.
Please allow one week after your return is received for the refund or exchange to be processed. Refund will be in the same form as original payment. Please note that any fee paid for expedited service on the original order is non-refundable.
SHIPPING
We offer free standard shipping for all orders. Shipping time needs 15-30 days around. If you live in more remote locations, please allow an extra day or two. All packages are shipped fully insured and trackable.